Source FAQs – Common Questions About EV Charging
At Source, we want to make your EV charging experience simple and stress-free. Below, we’ve answered the most common questions about our charging network, pricing, locations, and more. If you don’t find what you’re looking for, our Customer Support Team is available 24/7 to assist you.
General Questions
Source is a joint venture between SSE and TotalEnergies, dedicated to providing reliable, ultra-rapid EV charging across the UK and Ireland.
Our charging hubs are located along major routes, urban centres, and key destinations. To find your nearest hub and check real-time availability, use the Source app or visit our Locations page.
To start charging, simply:
Connect your vehicle to the charger
Follow the on-screen instructions or use the Source app
RFID members can tap their RFID card for quick access
Pricing and Payment
We offer transparent and competitive pricing. To see the latest rates, visit our pricing or check the SSE app.
We accept:
Credit/debit cards
Contactless payments (Apple Pay, Android Pay)
Source app payments
RFID cards for members
Yes! Flexible subscription plans are coming soon to provide greater savings and convenience. Stay updated by visiting our EV Subscriptions page.
Technical and Charging Issues
If you experience an issue:
Contact our 24/7 Customer Support Team
Use the support number displayed on the charger
Access live chat via the SSE app
Our network features ultra-rapid chargers equipped with CCS, CHAdeMO, and Type 2 connectors, compatible with all major EV models.
Safety and Accessibility
Absolutely! We design our hubs to be accessible for all drivers, featuring spacious bays, clear signage, and special accommodations for drivers with disabilities.
Safety is paramount at Source. Our hubs are well-lit, continuously monitored, and adhere to strict safety protocols, ensuring a secure environment for all our users.
Transitioning from SSE EV Charging Hubs
As part of our transition, SSE EV Charging Hubs are becoming part of Source’s ultra-rapid network. You’ll still have access to high-speed charging, and we are ensuring a smooth transition for all existing users.
At this stage, you can continue using the SSE app to manage your charging sessions. Further details on account migration will be shared soon.
Yes. While we complete the transition, the SSE app will remain in use for payments, tracking sessions, and account management. Once the Source app is fully live, we will provide clear guidance on the switch.
Our Customer Support Team is available 24/7 to assist with any questions or issues during the transition.